Concert & Concessions

Venue information for Teams Elite volunteers

Everything volunteers need before arriving: call-time communication, parking, dress code, training, stand expectations, roles, cleanup, and event-day reminders.

Stand assignment policy

Teams Elite Concert and Concessions does not place volunteers in specific stands based on requests. Requests will not be considered when making stand assignments. Stand assignments may fluctuate, so volunteers should remain flexible and prepared for last-minute changes.

Venue Information

Select a venue and expand the full General Information section before your shift.

Tinley Park, Illinois

Credit Union 1 Amphitheater

19100 Ridgeland Ave., Tinley Park, IL 60477

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Volunteer Age

18+ volunteers only

Training

Illinois BASSET Certification required.

Parking

Use Ridgeland Ave. entrance and say you are with Legends. Late arrivals may be charged $25.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Stand requests: Teams Elite Concert and Concessions does not place volunteers in specific stands based on requests. Requests will not be considered when making stand assignments. Stand assignments may fluctuate, so please be flexible and amenable to last-minute changes.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 18 years of age or older. Illinois BASSET Certification is required. Submit a copy of your BASSET certification to fundraising@teamselite.com at least two weeks prior to your first event.

Dress Code

  • Arrive in a solid black shirt. A Live Nation polo is given at check-in and turned in at the end of the shift.
  • For cooler nights, a black sweatshirt or plain black long sleeve shirt may be worn under the Live Nation shirt.
  • Black pants or shorts that are fingertip length or longer.
  • No leggings, yoga pants, jeans, or pants with holes.
  • Optional hat must be all black. Skater pins are allowed. Venue-provided tip jars must be used.

Arrival & Event Details

  • All volunteers check in at the NPO section of the employee entrance and must present photo ID at every event.
  • A waiver needs to be signed once per season.
  • The Live Nation polo must be worn before entering through security and remain on until exiting after the event.
  • The polo must be returned at the end of the night at the same NPO/employee tent. If Teams Elite receives a fine for a missing shirt, the fine may be deducted from the volunteer account.
  • A group leader must be present for every event and is responsible for training new volunteers.
  • After initial inventory counts are complete, the TE stand lead will dismiss volunteers for an employee meal. Food is not to be consumed at the stand.
  • No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view. Enter the correct register login number and verify with the stand lead.

During Event

  • Recording at any time is not tolerated by Legends and Live Nation. Volunteers caught recording or leaving the stand to watch the concert may be asked to leave immediately.
  • If a volunteer is fined by the venue, the fine amount may be deducted from the volunteer account.
  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.
  • CU1 separates waste into recyclable and non-recyclable items. Keep trash separated throughout the event.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items.
  • Clean and wipe counters, sweep floors, and close/compile garbage in the garbage area.

Volunteer Roles

Stand Lead Bar/Register Bar / Prep Kitchen Staff Runner
  • Stand Lead: confirm all volunteers are present and signed in, work with the Legends area supervisor, collect and divide cash tips, and help where needed.
  • Bar/Register: sign in with the TE stand lead, open cans, mix basic drinks, ring up guests, ID everyone purchasing alcohol, and help close.
  • Bar / Prep: make drinks requested by register and restock as needed.
  • Kitchen Staff: complete inventory counts, prepare food, keep food stocked, record food temperatures, minimize waste, and clean dishes.
  • Runner: pick up food from the kitchen and deliver it to the skyboxes.

Milwaukee, Wisconsin

American Family Insurance Amphitheater

100 N. Harbor Dr., Milwaukee, WI 53202

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Volunteer Age

16+ volunteers; 18+ to serve alcohol

Training

No additional training or certification required.

Parking

Lot P East for non-Summerfest shows.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 16 years of age or older. You must be 18 to serve alcohol. No additional training or certification is required.

Dress Code

  • TE volunteer shirt from the TE volunteer store.
  • For cooler nights, a black TE sweatshirt from the TE volunteer store may be worn, or a plain black long sleeve shirt may be worn under the TE volunteer shirt.
  • Black pants, jeans of any color, or shorts that are fingertip length or longer.
  • No leggings, yoga pants, or pants with holes.
  • Skater pins are allowed. TE tip jars, bells, and signs are encouraged. Temporary ID badge will be provided by the stand lead.

Arrival & Event Details

  • All volunteers enter through Gate 6. The lead will provide a temporary ID badge.
  • A group leader must be present for every event and is responsible for training new volunteers.
  • Inventory counts are performed immediately.
  • No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view. Enter the correct register login number and verify with the stand lead.

During Event

  • Recording at any time is not tolerated by Milwaukee World Festival. Volunteers caught recording or leaving the stand to watch the concert may be asked to leave immediately.
  • If a volunteer is fined by the venue, the fine amount may be deducted from the volunteer account.
  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items, kitchen, cheese machine, frozen drink machine, and anything else used.
  • Clean and wipe counters, sweep floors, and close/compile garbage in the garbage area.

Volunteer Roles

Stand Lead Register Runner Kitchen Staff Kegmaster

Notre Dame, Indiana

Notre Dame Stadium

2010 Moose Krause Cr., Notre Dame, IN

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Volunteer Age

16+ volunteers; 18+ to serve alcohol

Training

Levy certificate, Indiana Server Training, ATC permit for 18+, release forms required.

Parking

Blue Lot; print/display parking pass. Eastern Time Zone.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Note: This venue is in the Eastern Time Zone.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show or game. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 16 years of age or older. You must be 18 to serve alcohol. Levy Volunteer Certificate Training is required for everyone. Select Notre Dame under Home Location and Teams Elite under Group/Company. Indiana Server Training Program is required for everyone. Indiana ATC Volunteer Employee Permit is required for everyone 18 and older and costs $15. Everyone must complete the Non-Profit Volunteer Individual Indemnity and Release. Ages 16 and 17 also require a parent-completed Minor Indemnity and Release submitted one week in advance to fundraising@teamselite.com. Email all certificates and permits to fundraising@teamselite.com.

Dress Code

  • Notre Dame shirt will be provided.
  • Black pants or shorts that are fingertip length or longer.
  • No leggings, jeans, yoga pants, or pants with holes.
  • Notre Dame hat will be provided; bring a plain black hat just in case. A hat must be worn at all times.
  • Skater pins are allowed. Keep server training and volunteer alcohol permit on your person. Tip jars are not allowed.

Arrival & Event Details

  • Parking is typically in the Blue Lot. Enter Pendle Home in GPS; do not park at Pendle Home. Blue Lot is across the street.
  • A parking pass will be provided in advance to print and display on your dashboard.
  • Buses shuttle volunteers to the library, then volunteers walk to the stadium. Watch TeamSnap for changes.
  • All volunteers enter through Gate B.
  • At check-in, staff will verify the Non-Profit Volunteer Individual Indemnity and Release is complete.
  • A group leader must be present and is responsible for training new volunteers.
  • Inventory counts are performed immediately. No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view. Enter the correct register login number and verify with the stand lead.

During Event

  • Recording at any time is not tolerated. Volunteers caught recording may be asked to leave immediately. Any venue fine may be deducted from the volunteer account.
  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items, cheese machine, dishes, and anything else used.
  • Clean and wipe counters, sweep floors, and close/compile garbage in the designated garbage area.

Volunteer Roles

Stand Lead Register Kitchen Staff

Bridgeview, Illinois

SeatGeek Stadium

7000 S. Harlem Ave., Bridgeview, IL 60455

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Volunteer Age

18+ volunteers only

Training

Illinois BASSET Certification required.

Parking

Usually 7325 W. 79th St. in the old Kmart lot. Confirm in TeamSnap because parking may change.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Stand requests: Teams Elite Concert and Concessions does not place volunteers in specific stands based on requests. Requests will not be considered when making stand assignments. Stand assignments may fluctuate, so please be flexible and amenable to changes.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show or game. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 18 years of age or older. Illinois BASSET Certification is required.

Dress Code

  • TE volunteer shirt.
  • Black or khaki pants or shorts that are fingertip length or longer.
  • No bike shorts or athletic shorts.
  • Gym shoes or any closed-toe shoes.
  • Plain black hat or black TE hat.
  • Skater pins are allowed.

Parking

  • Double-check TeamSnap for the parking location because it may change.
  • Parking is usually at 7325 W. 79th St., Bridgeview, IL in the old Kmart parking lot.
  • Shuttle to the stadium is available; allow enough time.
  • You may also walk from the parking lot to the stadium, about a 25-minute walk.

Arrival & Event Details

  • All volunteers sign in outside Gate E.
  • Head to your stand after you check in.
  • A group leader must be present for every event and is responsible for training new volunteers.
  • Inventory counts are performed immediately.
  • No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view.
  • Enter the correct register login number and verify with the stand lead.

During Event

  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for the paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items and anything else used.
  • Clean and wipe counters.
  • Sweep floors if applicable.
  • Close and compile garbage in the garbage area.

Volunteer Roles

Stand Lead Register Runner
  • Stand Lead: confirm volunteers are present and signed in, reach out through TeamSnap if someone is missing, work with the Levy supervisor, act as liaison, collect and divide cash tips, and fill in where needed.
  • Register: check in with the TE Stand Lead, receive counting assignments, open cans, mix basic drinks, collect requested items, ring up guests, verify age requirements when applicable, ID everyone, keep the area tidy, notify the TE Stand Lead when items are low, and help close.
  • Runner: complete inventory counts at the start and end of shift, stock coolers, pull items for cashiers, make drinks, notify the Stand Lead when items or drinks are low, restock as needed, and clean up.

Joliet, Illinois

Joliet Slammers

1 Mayor Art Schultz Dr., Joliet, IL 60432

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Volunteer Age

18+ volunteers only

Training

Active Illinois BASSET license and Illinois Food Handler Certificate required.

Parking

Lots near Jefferson and Eastern, about one block away.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show or game. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 18 years of age or older with an active Illinois BASSET license. An Illinois Food Handler Certificate is also required. Email the food handler certificate and BASSET certificate to fundraising@teamselite.com.

Dress Code

  • TE shirt and, if desired, black TE sweatshirt from the TE volunteer store.
  • Black pants, jeans of any color, or shorts that are fingertip length or longer.
  • Closed-toe shoes are required.
  • Skater pins are allowed. Tip jars are allowed.

Arrival & Event Details

  • There are two parking lots about a block away from the stadium at the corner of Jefferson and Eastern. One is on the same side as the stadium/high school parking lot and the other is across the street.
  • All volunteers enter through the Will Call door on Mayor Art Schultz Dr.
  • There is a sign-in sheet that includes work locations. Sign in and double-check the assigned work location for your shift because assignments may vary.
  • A group leader must be present and is responsible for training new volunteers.
  • Inventory counts are performed immediately. No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view. Enter the correct register login number and verify with the stand lead.

During Event

  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items, food storage, dishes, and anything else used.
  • Clean and wipe counters, sweep floors, and close/compile garbage in the designated garbage area.

Volunteer Roles

Stand Lead Register Kitchen Staff

Hoffman Estates, Illinois

NOW Arena

5333 Prairie Stone Parkway, Hoffman Estates, IL 60192

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Volunteer Age

Minimum age is listed for each event in TeamSnap.

Training

Complete all venue-required training. Alcohol-service roles may require current Illinois BASSET certification.

Parking

On-site parking is available. Follow the event-specific lot and entrance instructions in TeamSnap or GroupMe.

General Information

Communication: Event-specific call time, entrance, parking, uniform, and certification information is posted in TeamSnap and the event GroupMe. These instructions supersede this general guide and may change through the day of the event.

Stand assignments: Teams Elite assigns volunteers according to venue needs. Specific stand or role requests may not be available, and assignments can change.

Remember: We are volunteering to raise money for our skaters, not to watch the event. Every volunteer represents Teams Elite and helps protect our relationship with NOW Arena and Levy.

Parking & Entry

  • On-site parking is accessible from Prairie Stone Parkway, Hoffman Boulevard, and Pratum Avenue.
  • Follow the lot and volunteer/staff entrance instructions in TeamSnap or GroupMe; locations may change by event.
  • Arrive early enough to park, clear security, check in, and reach the stand by the posted call time.
  • Bring only essential items. Volunteer-entry rules may be stricter than the guest clear-bag policy.

Dress Code

  • Black shirt or the event-specific shirt or uniform identified in TeamSnap.
  • Black work pants only. No leggings, yoga pants, sweatpants, shorts, or pants with holes.
  • Black, closed-toe, non-slip shoes are required.
  • Black hat or TE hat.
  • Keep jewelry, fragrances, and accessories minimal and appropriate for food service.

Arrival & Opening

  • Sign in with the venue and the Teams Elite Stand Lead, then confirm your assigned stand and role.
  • Pick up any required uniform item and confirm how and where it must be returned.
  • Report directly to the stand and keep personal belongings in the designated area, out of guest view.
  • Verify your register login and assignment with the Stand Lead before beginning work.
  • Complete opening inventory and review stations, breaks, food safety, emergency contacts, and escalation procedures.

During the Event

  • Follow the Teams Elite Stand Lead and remain at your assigned station unless reassigned or released.
  • Keep the stand clean, stocked, safe, and guest-ready. Report low inventory, spills, injuries, equipment problems, and guest conflicts promptly.
  • Track spoilage and waste as directed. Never discard product without following the stand procedure.
  • NOW Arena is cashless. Follow only the payment and register procedures provided by the venue.
  • Personal phone use, recording, and watching the event are not permitted while working.
  • Questions and issues go to the Teams Elite Stand Lead first.

End of Event

  • Complete closing inventory and spoilage counts and give totals to the Stand Lead.
  • Clean all used equipment, counters, food-service areas, floors, and waste areas.
  • Return unused stock, supplies, and venue-issued uniform items to the proper locations.
  • Dispose of garbage in the designated area.
  • Do not leave until the venue supervisor and Teams Elite Stand Lead release the group. Sign out before leaving.

Volunteer Roles

TE Stand Lead Register / Guest Service Kitchen / Food Prep Runner / Support

Stand Leads coordinate with the venue supervisor, assign volunteers, oversee inventory, register logins, breaks, closing, tips, and group release, and submit the event summary and photos. All volunteers should communicate low inventory or problems promptly, follow food-safety and alcohol-service rules, and assist with closing counts and cleanup.

Working together: Teams Elite volunteers are fellow parents and family members - your peers, not employees. Be clear, calm, respectful, and patient, even when the stand is busy.

Chicago, Illinois

Soldier Field

1410 Special Olympics Dr., Chicago, IL 60605

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Volunteer Age

18+ volunteers only

Training

Illinois BASSET and Levy Volunteer Certificate required. Keep a copy for check-in.

Parking

McCormick Place Lot C. Bears games are free with voucher; other events are typically reduced.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Stand requests: Teams Elite Concert and Concessions does not place volunteers in specific stands based on requests. Requests will not be considered when making stand assignments. Stand assignments may fluctuate, so please be flexible and amenable to changes.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show or game. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 18 years of age or older. Illinois BASSET Certification is required. Levy Volunteer Certificate Training is required for everyone. Select Soldier Field under Home Location and Teams Elite under Group/Company. After completion, you will receive your Levy certificate by email, which may take up to 24 hours. Email the certificate to fundraising@teamselite.com and keep a digital or hard copy to show at venue check-in.

Parking

  • For Bears games and concerts, park in McCormick Place Lot C.
  • Take the shuttle or walk to Soldier Field.
  • Parking is free for Bears games only. Pick up a parking voucher at NPO check-in.
  • Other events are typically reduced, around $12.

Dress Code

  • Wear a black shirt. The venue will provide a shirt at check-in.
  • For Bears games in freezing cold weather, layers may be worn with the venue shirt over the top.
  • Black pants only.
  • No shorts, leggings, yoga pants, or pants with holes.
  • Black non-slip shoes are required.
  • Black hat or Bears hat.

Arrival & Event Details

  • All volunteers sign in with security at Gate 22.
  • Go to the uniform room to pick up your shirt. Shirts must be returned at the end of the shift.
  • Once you have your shirt, go directly to the assigned stand.
  • A group leader must be present for every event and is responsible for training new volunteers.
  • Inventory counts are performed immediately.
  • No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view.
  • Enter the correct register login number and verify with the stand lead.

During Event

  • Recording at any time is not tolerated by Levy. Volunteers caught recording or watching the concert/game may be asked to leave the venue immediately.
  • If a volunteer is fined by the venue, the fine amount may be deducted from the volunteer account.
  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask the stand lead where the spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for the paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items, cheese machine, frozen drink machine, and anything else used.
  • Clean and wipe counters.
  • Sweep floors.
  • Close and compile garbage in the garbage area.
  • Uniform return policy: At the end of the event, hand all group uniforms in a trash bag to the uniform attendant and provide the organization name. The uniform room is inside Gate 22. You must exit the venue through Gate 22.

Volunteer Roles

Stand Lead Register Kitchen Staff
  • Stand Lead: confirm volunteers are present and signed in, reach out through TeamSnap if someone is missing, work with the Levy supervisor, act as liaison, collect and divide cash tips, and fill in where needed.
  • Register: check in with the TE Stand Lead, receive counting assignments, open cans, mix basic drinks, collect requested food items, ring up guests, verify age requirements when applicable, ID everyone, keep the area tidy, notify the TE Stand Lead when items are low, and help close.
  • Kitchen Staff: complete inventory counts at the start and end of shift, cook and prepare food, keep food windows full, collect and record food temperatures, minimize food waste, tell the Stand Lead when items or drinks are low, restock as needed, and clean up including dishes.

Chicago, Illinois

Wrigley Field

1060 W. Addison St., Chicago, IL 60613

View Map Get Directions Download PDF
Volunteer Age

18+ volunteers only; 21+ to serve beer

Training

Illinois BASSET and Levy Volunteer Certificate required. Email Levy certificate to fundraising@teamselite.com.

Parking

Street parking at your own cost. Watch signage carefully; some streets require permits.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Stand requests: Teams Elite Concert and Concessions does not place volunteers in specific stands based on requests. Requests will not be considered when making stand assignments. Stand assignments may fluctuate, so please be flexible and amenable to last-minute changes.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show or game. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 18 years of age or older; volunteers must be 21 and over to serve beer. Illinois BASSET Certification is required. Levy Volunteer Certificate Training is required for everyone. Select Wrigley Field under Home Location and Teams Elite under Group/Company. After completion, you will receive your Levy certificate by email, which may take up to 24 hours. Email the certificate to fundraising@teamselite.com.

Parking

  • Street parking is at your own cost.
  • Some free street parking is available several blocks from the venue, but watch signage carefully because many streets require permits.
  • You may park on the street near the 1111 office, but you must pay the meter every two hours throughout your shift.
  • People have been towed, so double-check all parking restrictions.

Dress Code

  • Wear a black shirt. The venue will provide a shirt at check-in.
  • Black, gray, or navy pants.
  • No leggings, yoga pants, or pants with holes.
  • Black non-slip shoes are required.
  • A gray hat will be provided.

Arrival & Event Details

  • All volunteers check in at the 1111 office: 3721 N. Clark St., Chicago, IL 60613.
  • Your shirt, hat, and ID badge will be provided at the 1111 office.
  • After check-in, proceed to Gate 16 on Sheffield across from Murphy’s.
  • After entry, a meal will be provided. Once you eat, head to your assigned stand.
  • Shirts must be returned at the end of the shift.
  • A group leader must be present for every event and is responsible for training new volunteers.
  • Inventory counts are performed immediately.
  • No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands.
  • No personal belongings are allowed. If you have a very small bag, you must carry it for the entire shift. Nothing may be put on the side.
  • Some lockers are available on site, but you must bring your own lock.
  • Enter the correct register login number and verify with the stand lead.

During Event

  • Recording at any time is not tolerated by Levy. Volunteers caught recording or watching the concert/game may be asked to leave the venue immediately.
  • If a volunteer is fined by the venue, the fine amount may be deducted from the volunteer account.
  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask the stand lead where the spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items, cheese machine, frozen drink machine, and anything else used.
  • Clean and wipe counters.
  • Sweep floors.
  • Close and compile garbage in the garbage area.
  • All TE volunteers will be dismissed by the Levy supervisor, and all TE volunteers must leave at the same time.
  • Uniform return policy: At the end of the event, turn in your shirt at office 1111: 3721 N. Clark St., Chicago, IL 60613.

Volunteer Roles

Stand Lead Register Kitchen Staff
  • Stand Lead: confirm all volunteers are present and signed in. If a volunteer is missing, reach out through TeamSnap. Work with the Levy supervisor to ensure a smooth and efficient stand, act as liaison between the Levy supervisor and TE volunteers, collect and divide cash tips, and fill in where needed.
  • Register: check in with the TE Stand Lead, receive counting assignments, open cans, mix basic drinks, collect requested food items, ring up guests, verify age requirements when applicable, ID everyone, keep the area tidy, tell the TE Stand Lead when items are low, and help close.
  • Kitchen Staff: complete inventory counts at the start and end of shift, cook and prepare food, keep food windows full, collect and record food temperatures, minimize food waste, restock, and clean up including dishes.

Milwaukee, Wisconsin

Summerfest Grounds

100 N. Harbor Dr., Milwaukee, WI 53202

View Map Get Directions Download PDF
Volunteer Age

18+ volunteers; limited 16/17 roles may be allowed

Training

Must be 18 to serve alcohol.

Parking

Summerfest employee parking pass required. Use passcode 693AJ for listed lots.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Stand requests: Teams Elite Concert and Concessions does not place volunteers in specific stands based on requests. Requests will not be considered when making stand assignments. Stand assignments may fluctuate, so please be flexible and amenable to last-minute changes.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 18 years of age or older. A limited number of 16 and 17 year old volunteers may be allowed; volunteers must be 18 to serve alcohol.

Dress Code

  • TE volunteer shirt.
  • For cooler nights, a black TE sweatshirt from the TE volunteer store may be worn.
  • Black pants, jeans of any color, or shorts that are fingertip length or longer.
  • No leggings, yoga pants, or pants with holes.
  • Skater pins are allowed. TE tip jars, bells, and signs are encouraged.
  • A temporary ID badge will be provided by the stand lead for use during the shift.

Parking

  • Parking during Summerfest requires a Summerfest employee parking pass. QR code and additional details will be provided separately.
  • Lake Lot at 328 N. Van Buren is $15/day or Intermodal Lot at 701 W. St. Paul is $8 plus tax.
  • Park in any unreserved space, scan the QR code on signs, enter your license plate, select the “Summerfest Emp” rate, enter your mobile number for receipt, enter passcode 693AJ, then purchase parking.
  • Other options include Museum Center Park at 719 N. Prospect, US Bank Tower at 716 E. Clybourn, and The Avenue Garage at 228 W. Michigan.

Arrival & Event Details

  • All volunteers enter through Gate 6.
  • The lead will provide a temporary ID badge.
  • A group leader must be present for every event and is responsible for training new volunteers.
  • Inventory counts are performed immediately.
  • No breaks are allowed during gates and/or intermission.
  • No eating or drinking at concession stands. Water bottles may be brought in and refill stations are available, but drinks must be hidden from guest view.
  • Keep personal belongings out of guest view.
  • Enter the correct register login number and verify with the stand lead.

During Event

  • Recording at any time is not tolerated by Milwaukee World Festival. Volunteers caught recording or watching the concert may be asked to leave immediately.
  • If a volunteer is fined by the venue, the fine amount may be deducted from the volunteer account.
  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for the paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items and anything else used.
  • Clean and wipe counters.
  • Sweep floors.
  • Close and compile garbage in the garbage area.

Volunteer Roles

Stand Lead Register Stocker/Runner
  • Stand Lead: confirm volunteers are present and signed in, reach out through TeamSnap if someone is missing, work with the Milwaukee World Festival supervisor, act as liaison, collect and divide cash tips, and fill in where needed.
  • Register: check in with the TE Stand Lead, receive counting assignments, open cans and mix basic drinks, collect requested food items, ring up guests, verify age requirements, ID everyone under 40, keep the area tidy, notify the TE Stand Lead when items are low, and help close.
  • Stocker/Runner: check in, complete inventory counts at the start and end of event, maintain cooler stock, pull beverage items for cashiers, and clean up.
  • This is the only role for a 16 or 17 year old volunteer on the Summerfest grounds and will be limited to one or two per shift.

Lemont, Illinois

The Forge Creamery

227 Heritage Quarries Drive, Lemont, IL 60439

View Map Get Directions Download PDF
Volunteer Age

16+ volunteers

Training

Illinois Food Handler Certification required.

Parking

Use 1001 Main St.; park in Lot 2.

General Information

Communication: All communication is done via TeamSnap. Please confirm you are signed up prior to arrival. Call times are confirmed typically one week in advance and will be posted in TeamSnap. TeamSnap may also be used to communicate important messages related to specific events. You are required to monitor TeamSnap accordingly.

Remember: We are here to volunteer to earn money for our skaters, not to watch a show. We represent Teams Elite at these events and want to maintain positive relationships with all venues.

Required certification/training: All volunteers must be 16 years of age or older. Illinois Food Handler Certification is required.

Dress Code

  • TE volunteer shirt from the TE volunteer store.
  • Pants or shorts that are fingertip length or longer.
  • Closed-toe shoes are required.
  • Hat must be all black with hair tied back.
  • Skater pins are allowed. Bug spray is strongly recommended.

Arrival & Event Details

  • Use 1001 Main St., Lemont, IL in Google Maps.
  • Turn onto Talcott Avenue and cross the train tracks. Pass the first gravel road on the right and head toward the gated entrance.
  • Turn right onto the gravel road and follow signs to The Forge: Lemont Quarries. Continue about a half mile down the access road.
  • Park in Lot 2, labeled and furthest to the back. No parking pass is required. If police ask, say you are working at the Creamery.
  • After parking in Lot 2, walk over the bridge to the main entrance. The zipline will be on your right and Kids Adventure Zone to your left. Continue on the gravel path past The Mount and Lawn.
  • Head to the back Annex Concessions, a three-window converted container with concession signs. Ask for Brandon or Jordan Sisk near Annex Concessions.
  • A group leader must be present and is responsible for training new volunteers.
  • No breaks are allowed during gates and/or intermission. No eating or drinking at concession stands. Drinks must be hidden from guest view.
  • Keep personal belongings out of guest view. Enter the correct register login number and verify with the stand lead.

During Event

  • The TE Stand Lead will work with the Venue Stand Lead. All business communication should go through the TE Stand Lead.
  • All volunteers are responsible for cleaning and keeping the area tidy and presentable.
  • Tell your stand lead when inventory is running low. Waiting until something is out is too late.
  • If maintenance is needed, notify the TE Stand Lead immediately.
  • All spoilage must be collected. Ask where spoilage/waste collection is located.

End of Event

  • Complete end inventory count and provide product totals to the TE stand lead responsible for paperwork.
  • Count all sellable items and spoilage.
  • Do not leave the stand until approved by the stand supervisor.
  • Clean and put away used bar items.
  • Clean and wipe counters, sweep floors, and close/compile garbage in the garbage area.

Volunteer Roles

Stand Lead Register

For Venues & Event Operators

Partner With Teams Elite for Concession Staffing

Looking for a reliable, professional group to help staff your concession stands? Teams Elite Concert & Concessions provides trained volunteer teams for venues, concerts, sporting events, festivals, and community events.

Instead of relying only on seasonal or part-time staffing, venues can partner with our nonprofit volunteer program to support event operations while contributing to a meaningful cause.

200+ volunteers and growing Ready to support high-volume concession operations.

Our volunteers are dependable, professional, and ready to work. Many are working professionals from a wide range of industries, including healthcare, law, dentistry, technology, sales, marketing, education, small local businesses, and large Fortune 500 companies. They bring maturity, customer service experience, teamwork, and a strong work ethic to every event.

Our team includes volunteers with required training and certifications, including BASSET certification where applicable, and we are experienced in supporting concession operations at large venues and high-volume events.

Why partner with us?

  • Reliable concession support
  • Trained and certified volunteers
  • Professional, customer-focused service
  • Support for a nonprofit youth athletics organization
  • Reduced pressure on venue hiring and staffing needs

A cause worth supporting

Every shift helps support Teams Elite athletes by reducing travel, competition, and program costs for our skaters and families.

Contact fundraising@teamselite.com

Quick Link Reference Guide

Policies, supplies, sign-up forms, cancellation links, and required training resources in one place.

New Volunteer Guide

Teams Elite Concert & Concessions Training

More Than a Team. More Than a Fundraiser. This guide is designed to help new and returning volunteers feel comfortable, understand what to expect, and see how every shift supports Teams Elite athletes and families.

No experience required Every experienced volunteer was new once. We train you, help you, and support you.
You are not on your own. Shift leaders and experienced volunteers are there to guide you through your first event.
Every shift matters. Your time helps reduce travel, competition, hotel, and program costs for Teams Elite athletes.

Breaking Down the Barriers

We Are More Than a Team

Teams Elite is not just a skating organization. We are a community of families. We celebrate victories together, support each other through challenges, travel together, volunteer together, and create memories together.

When one team succeeds, we all succeed. Our goal is not just to build great skaters. Our goal is to build a great community.

This Is Supposed To Be Fun

Teams Elite believes the experience matters. Some of the best memories are not created during competitions. They are created while working concerts together, volunteering at events, traveling to competitions, celebrating accomplishments, and spending time with other Teams Elite families.

Fundraising should be enjoyable. This is an opportunity to spend time with other families while helping our skaters.

Nobody Knows What They Are Doing Their First Shift

Many people do not sign up because they are worried about not knowing anyone, never working concessions before, making mistakes, learning a cash register, learning venue rules, or working alcohol sales.

The truth is simple: every experienced volunteer felt exactly the same way. Every veteran volunteer was once brand new. Nobody expects you to know everything.

  • We train you.
  • We help you.
  • We support you.
  • You will never be left alone to figure it out by yourself.

One of the Best Ways to Meet Other Families

Many families spend years sitting at the rink and never really get to know one another. Working a concession shift gives you several hours to meet new families, learn about different teams, share experiences, and build friendships.

Many of our strongest Teams Elite friendships started while volunteering together. Come for the fundraising. Stay for the friendships.

Why We Need Everyone

The opportunities our athletes receive are incredible: competitions, travel, special events, and training opportunities. These experiences come with significant costs.

Every volunteer helps reduce those costs. Every shift matters. Every family contributes to our success. The stronger our volunteer participation, the stronger our organization becomes.

Our Culture

  • We do not judge. We help.
  • We do not criticize. We teach.
  • We do not leave people behind. We work together.
  • No one works alone.

Expectations & Operations

What Success Looks Like

Great volunteers are not experts. Great volunteers:

  • Show up on time.
  • Stay positive.
  • Ask questions.
  • Help others.
  • Stay engaged.
  • Keep moving.

You do not need experience. You simply need a willingness to help.

What To Expect On Your First Shift

Before Your Shift

  • Receive instructions.
  • Know where to park.
  • Know where to check in.

When You Arrive

  • Meet the shift leader.
  • Meet other volunteers.
  • Receive your assignment.
  • Get trained.

During Your Shift

  • Work alongside experienced volunteers.
  • Ask questions.
  • Learn by doing.

Remember: You are never expected to know everything.

Teamwork Makes Everything Easier

Every stand has different roles. Examples include:

  • Cashier
  • Beverage Station
  • Food Prep
  • Runner
  • Stocking
  • Cleanup

The best teams help wherever needed. If you see a line growing, help. If supplies are running low, restock. If someone needs assistance, jump in. The goal is not individual success. The goal is team success.

Customer Service Basics

Every customer interaction should include:

  • Smile
  • Eye contact
  • Friendly greeting
  • Helpful service
  • Thank you
Simple example: “Hi! What can I get started for you today?”

Friendly service creates better customer experiences and more sales.

Common Mistakes To Avoid

Avoid

  • Standing around.
  • Waiting to be told what to do.
  • Using phones.
  • Ignoring long lines.
  • Leaving stations unattended.

Instead

  • Stay active.
  • Look for ways to help.
  • Keep supplies stocked.
  • Support your teammates.
  • Focus on customers.

Ask Questions

If you do not know something, ask. Questions are encouraged. Nobody expects perfection. Your shift leaders and experienced volunteers are there to help.

Fundraising & Upselling

We Are More Than Volunteers

Every volunteer is also:

  • A fundraiser
  • A representative of Teams Elite
  • A brand ambassador

Every interaction helps support our athletes.

The Power of Upselling

Small increases create big results. Look at this simple example:

100 customers × $15 average sale = $1,500 total sales

100 customers × $18 average sale = $1,800 total sales

That is an additional $300 without serving a single extra customer.

Rule #1: Always Offer Something

Never stop at the initial order. Always offer one additional item.

  • “Would you like a water with that?”
  • “Can I get you another drink while you are here?”
  • “Would you like a snack to go with that?”

The worst thing that happens is they say no. The best thing that happens is additional fundraising dollars for Teams Elite.

The Double Drink Strategy

One of the easiest upsells is helping customers avoid another trip to the concession stand. Customers hate waiting in line.

Ask: “Would you like two so you do not have to come back later?”

Examples include:

  • Two waters
  • Two sodas
  • Two beers
  • Beer and water combination

This helps the customer and increases sales. Everyone wins.

Best Upsell Opportunities

  • Water: “Would you like a water for later?”
  • Soda: “Would you like two so you do not have to wait in line again?”
  • Beer: “Can I get you another one while you are here?”
  • Food: “Would you like a snack with that?”

Keep it simple. Keep it friendly. Ask every customer.

Concert Customer Psychology

Concert customers know lines get longer, intermission gets busy, and popular songs create rushes. Help them plan ahead.

  • “Want to grab another drink now so you do not miss part of the show?”
  • “Would you like a water for later?”

These suggestions help customers and increase fundraising revenue.

Team Upsell Challenge

Imagine 10 volunteers.

Each volunteer creates 10 additional sales.

Average upsell = $5.

10 × 10 × $5 = $500 additional revenue in one shift.

Now multiply that by an entire season. Small efforts create meaningful impact.

What Top Fundraising Teams Do

  • Smile
  • Stay positive
  • Ask every customer
  • Keep lines moving
  • Help teammates
  • Stay engaged

They do not wait for customers to spend more. They ask.

Final Thoughts

What We Hope You Leave With

  • Confidence: “I can do this.”
  • Community: “I know people who can help.”
  • Excitement: “This sounds fun.”
  • Purpose: “My efforts make a difference.”

Remember Why We Are Here

Every shift helps support:

  • Competition costs
  • Travel expenses
  • Hotels
  • Team experiences
  • Program growth

Most importantly, we are creating opportunities for our athletes. Together.

Teams Elite More Than a Team. More Than a Fundraiser. A Community of Families.
Let us have fun, support each other, and make this our best fundraising season yet.

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